Institutional Effectiveness Officer

American University In the Emirates - Dubai


The American University in the Emirates is looking for an Institutional Effectiveness Officer in the office of Institutional Effectiveness.

Job purpose:

Responsible to coordinate the development, implementation, and maintenance of the college assessment process to promote continuous improvement processes as required by university policy.

Qualifications & Education:

  • Bachelor's Degree in Business Administration from an accredited university.


  • 3 to 5 years of experience within a reputable university related to institutional effectiveness.

Skills / Training / Knowledge:

  • Bilingual Preferred.
  • Computer literate
  • Knowledge of Institutional Effectiveness working techniques

Key Competencies:

Critical competences

Weighting (%)

(Must add up to 100%)

Communication and Interpersonal Skills


Knowledge of University PPM


Customer Service Skills


Project Management Skills


Duties and responsibilities:

  • Maintains administrative functions for the unit as required, which may include: greeting visitors, answering queries via telephone and in-person, and providing general administrative support to departmental staff
  • Work in line with faculty and staff to organize, enable, and monitor assessment activities for the university.
  • Participate in program review, assessment of student learning outcomes, administrative review and other college assessment processes.
  • Develop, administer, and analyzes college surveys related to institutional effectiveness.
  • Record, monitor and develop reports on institutional effectiveness.
  • Provides technical expertise and consulting on research design, survey development and data analysis for assessment-related research.
  • Provides staff support for university assessment and planning committees.
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