Play & Engagement Facilitator

POSITION OVERVIEW

The "Play & Engagement Facilitator" is responsible for fulfilling OliOli®’s vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as OliOli®’s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.

KEY DUTIES & RESPONSIBILITIES

Visitor’s Experience and Service

• Be an ambassador for the OliOli® brand; ensure that every visitor’s experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
• Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and program. provide excellent guest service, and facilitate visitors’ experience and journey through a proactive and thoughtful interaction
• Manage groups of children from schools, birthday parties, or camp activities
• Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
• Comfortably facilitate and manage exhibits spaces and components
• Collect and communicate visitor’s feedback and suggestions
• Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials

Exhibits area / Education

• Have an honest and comprehensive understanding of OliOli®’s philosophy and developmental, pedagogical, and other learning objectives
• Understand and stay current with the exhibit and program initiatives
• Participate in training programs designed to enhance interaction with visitors in the ‘OliOli®’ manner
• Provide a safe environment for all of the guests at OliOli especially the children.
• Communicate any safety issues regarding exhibits components and Adhere to all policies and procedures of OliOli®
• Assist visitors in case of an incident or an emergency

QUALIFICATIONS

• Advanced course work or experience in customer service, education, family learning, or retail operations preferred.
• Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms.
• Excellent communication skills and ability to interact positively with children, adults, and large groups.
• Experience working in a fast-paced, high-volume environment.
• Ability to work with diverse staff and visitors.
• Excellent grasp of the English language. Arabic is a plus

Traits & Characteristics

• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
• Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous
• Interest and enthusiasm for working with children and families.
• Ability to work with diverse staff and visitors.
• Adaptable to perform a variety of duties.

Education

• College degree is required. Education in early childhood development will be a plus.

PHYSICAL DEMANDS

• The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the role’s requirements.
• This position requires the ability to do one or more of the following throughout the day stand, sit, walk, bend, and reach above and below shoulder level, carry objects of differing sizes and weights. Involves frequent repetitive motion.
• The noise level in the work environment is highly variable, from quiet to loud.
• The working timings include morning and/or evening shifts. Weekends and
• The candidate must be available to work all public holidays including Eid
• Uniform/dress code required.

Customer Service

Teaching

Critical Thinking

Creativity

Interpersonal/People skills