Sales Support Administrator

The sales support administrator manages entire order-to-delivery process for MEA customer accounts as well as intercompany orders. Responsible for order management for the complete range of Climate products (compressors, controls, etc.) from all sourcing locations (US, Europe, Asia). Provides a high level of commercial assistance to both internal and external customers that include OEMs, wholesalers/ distributors, end-users, and sales managers. High customer interaction is expected and critical for this role.

Your role responsibilities will include, but not be limited to, the following:

• Support complete Order-to-delivery process for MEA customer accounts as well as intercompany orders.
• Coordinate with internal/external customers, check validity, and supply timely customer quotations
• Carefully review purchase orders, coordinate with internal resources, and process customer orders efficiently
• Support Logistics, Finance team and coordinate delivery schedules for timely shipments to customers
• Process customer sample orders from all sources/suppliers as per procedure
• Coordinate with Engineering, Suppliers, Finance and Logistics on customer warranty claims. This includes processing returns and scheduling replacements
• Coordinate with Technical team to review customer spec sheets & prices with Sales Managers/Pricing Team
• Ensure all required Trade Compliance documentation are in place.
• Maintain and update order, quote, and Material Discrepancy/Warranty claims tracking tools for purposes of reporting and continuous improvement
  

What do I need to be considered for this role?

• Graduate Degree holder
• Oracle
• MS Office – Advance Excel