Service Associate - Health Club (Attendant)

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

DUTIES

The Health Club Attendant is responsible for providing guest service, general cleanliness and maintenance, organization and stocking of amenities in the Health Club and Spa areas.The Health Club Attendant is responsible for providing guest service, general cleanliness and maintenance, organization and stocking of amenities in the Health Club and Spa areas.

JOB RESPONSIBILITIES

• To ensure that each guest contact session is a delightful experience.
• Be consistent in the delivery of service.
• Observe and highlight service areas that can be improved to maximize guest value for money.
• Help in ensuring all members' benefits are run within the year.
• Promote guest activities at all times.
• Always challenge to improve procedures for the benefit of the guest in delighting them.
• Always ensure to be updated in the safety and security of the Health Club.
• Conduct daily registration of guests and members and ensure membership cards are valid.
• Provide locker keys for our guests and members and control the keys for security reasons.
• Provide general information for our guests about the Health Club and source any information needed when required.
• Answer phone calls according to the hotels proper procedure.
• Take bookings and coordinate with associates for all areas of the Health Club.
• Conduct billing and ensure proper hotel procedures are followed.
• To keep a record of statistics for guests and members using the facilities.
• Responsible to promote sales of spa treatments and retail items.
• To man the Juice Bar and mix juices and teas for the customers in a hygienic and efficient manner.
• Maintain the membership database and membership card logbook.
• Responsible to conduct treatment consultations and filling out of the Health Questionnaire.
• Attend to guest complaints / concerns and rectify the problem effectively and efficiently.
• To perform general Attendant duties when required by management.
• Immediately report and turn over lost and found articles to Housekeeping office, following required procedures at all times.
• Possess full knowledge of emergency procedures.

REQUIREMENTS

• At least 2 years in Guest Service in an international 5 stars hotel.
• Excellent communication skills in English and any other foreign language (oral and written)
• Diploma in Fitness and Nutrition/Diploma in any fitness or Recreation related field