Call Center Agent

souKare is a health-tech start-up that provides simpler, sooner, smarter solution to delivering and consuming healthcare essentials in the region. souKare’s digital platform is leveraging technology to deliver a best-in-class pharmacy solution at your doorstep while creating a seamless hassle-free health care journey for the end-user.

souKare is in the process of expanding its call centre team, and we are now on the lookout for an energetic and agile Customer Service/ Call Centre Representative. As part of our growing customer service team, you will be responsible for 3 key areas listed below to help enhance service and order fulfillment:

1. Order Confirmation – Calling customers to confirm their order and delivery timings

2. After sales service – Complaint resolution, escalation issues, following up on orders that are overdue due to missing customer/ delivery information, or product unavailability

In addition to this, you may be required to assist the Operations team with Adhoc requests including handling customer service inquiries via email, and other tasks.

What are we looking for?

• Strong verbal and written communication skills
• Prior work experience as a customer service/ call center agent is required, ideally 2+ years
• Arabic fluency - verbal & written - is preferred
• Familiarity with locations in Dubai and distances between them
• Previous experience in e-commerce, start-up, or fast-paced environment is a huge plus!
• Comfortable with Microsoft Office
• Positive and friendly attitude
• Structured, organized and fast-worker
• High energy and fast learner – someone who enjoys working in a fast-paced and dynamic environment
• Team player

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have prior experience in the eCommerce space?
• If selected, would you be able to join the souKare team immediately? If not, please specify your notice period.

Experience:

• Call Centre Agent/ Representative: 1 year (Required)