Customer Service Advisor

Due our quality driven apprach we are looking for exceptional and experienced temporary Customer Support Agents to be part of the Holidays Company.

Responsibilities

• As a Customer Support Agent, you will be required to investigate and action enquiries, concerns and requests from customers who have already made a holiday booking via our Sales department or our website.
• To act as the first point of contact for all post reservations.
• To liaise with internal departments to ensure that the customer's query is resolved within agreed timescales.
• To attend training to maintain and develop relevant knowledge and skills.
• To undertake ad hoc admin duties as required

Key Competencies:

• Strong interpersonal skills (verbal and written).
• Problem-solving and strong analytical skills.
• Strong customer focus.
• Listening skills.
• Organizing and Planning.
• Attention to detail.
• Fast-paced worker
• Flexible and adaptive
• Value-driven
• Provides responsible leadership
• Self-motivated.
• Team player

Skills and requirements:

• 2-5 years of experience working in a Customer Service environment
• Excellent computer knowledge.
• Existing travel experience is a must.

Experience:

• Customer service: 2 years (Required)
• Customer handling face to face, email and calls: 2 years (Required)

Kindly submit your cv via https://www.afcholidays.com/careers

Job Types: Full-time, Permanent

Pay: From AED4,000.00 per month

Experience:

• Customer: 2 years (Required)