Job Summary:
We are seeking a highly motivated and experienced Customer Service Agent with a strong background in the automotive industry. The ideal candidate will have at least 3 years of relevant experience, and must be fluent in English, Arabic, and Urdu. This role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and messages in a professional manner.
- Assist customers with inquiries related to automotive services, bookings, pricing, and product details.
- Resolve customer complaints promptly and effectively, ensuring customer satisfaction.
- Maintain accurate customer records and documentation in the system.
- Coordinate with internal departments to address customer needs.
- Provide after-sales support and follow-up when necessary.
- Escalate unresolved issues to the appropriate department or supervisor.
- Ensure compliance with company policies, procedures, and service standards.
Requirements:
- Minimum 3 years of customer service experience in the automotive industry (mandatory).
- Fluent in English, Arabic, and Urdu (spoken and written).
- Strong communication and interpersonal skills.
- Ability to handle difficult situations calmly and professionally.
- Proficient in using CRM systems and Microsoft Office tools.
- Strong organizational and problem-solving skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Prior experience in car dealerships, service centers, or automotive call centers.
- Knowledge of vehicle service processes and customer care best practices.
Job Types: Full-time, Permanent
Pay: AED2,500.00 - AED3,000.00 per month
Application Question(s):
- Speak English, Urdu and Arabi?
الإبلاغ عن وظيفة
