Key Responsibilities:
- Responding to customer inquiries via phone, email, or other communication channels.
- Handling complaints and resolving issues promptly and professionally.
- Providing customers with support and guidance regarding the company’s products or services.
- Entering and updating customer information in the CRM system.
- Following up with customers after service delivery to ensure full satisfaction.
- Promoting relevant offers or services when appropriate.
- Coordinating with other departments to improve the overall customer experience.
- Adhering to company policies and quality standards in customer service.
Required Skills and Qualifications:
- A university degree or diploma in Business Administration, Marketing, or a related field.
- At least 1 year of experience in customer service (preferably in call centers or service-based industries).
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to work under pressure and within a team environment.
- Proficiency in Microsoft Office and CRM systems.
- Fluency in Arabic and English (additional languages are a plus).
Job Type: Full-time
Pay: AED2,000.00 - AED3,000.00 per month
Experience:
- Customer Service: 3 years (Preferred)
Language:
- English and Arabic (Preferred)
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