Scope and General Purpose of Job:
Responsible for ensuring the smooth, efficient, and timely coordination of all the end-to-end distribution activities across company-serviced locations in the UAE (More than 60 schools in Abu Dhabi, Dubai, Sharjah, Ras Al Khaimah, and the Western Region - Ghayathi, Madinat Zayed, Ruwais). Oversee daily transport operations, dispatching of food items, and coordination of site-level ordering requirements through a team of Transport Supervisors, Dispatch Coordinators, and Operations Coordinators. The role requires strategic planning, operational oversight, real-time problem solving, and performance management to ensure cost-effective and quality-controlled distribution of resources, with compliance to UAE transport and food safety regulations.
Specific Duties and Responsibilities:
Operational Oversight:
- Lead and manage the daily execution of transport, dispatch, and school-level ordering across all active sites in the UAE.
- Supervise and provide direction to Transport Supervisors (staff and food delivery routes), Dispatch Coordinators (dispatch timing, loading, documentation), and Operations/Kitchen Coordinators (daily ordering from schools).
- Ensure the entire chain (from ordering to dispatch to final site delivery) is executed with zero delay, minimum error, and high responsiveness.
Team Leadership & Performance Management:
- Monitor and hold accountable a multi-layered team working across different shifts and functions.
- Set performance KPIs and conduct regular reviews, including punctuality, fulfilment rates, transport efficiency, and dispatch accuracy.
- Ensure all teams are properly trained, coordinated, and aligned with daily priorities and SOPs.
Process Control & Escalation Handling:
- Serve as the final escalation point for missed orders, delayed dispatches, vehicle issues, or vendor failures, taking immediate action to correct and prevent recurrence.
- Lead real-time resolution of operational disruptions, especially those affecting early morning deliveries or critical school meal timelines.
Planning & Optimization:
- Continuously optimize delivery routes, driver assignments, dispatch sequences, and order flows to reduce overtime, idle time, and unnecessary fuel costs.
- Analyze peak periods (e.g., school openings, academic transitions) and proactively design contingency plans.
Compliance & Documentation:
- Ensure 100% compliance with UAE traffic and food transport regulations, HACCP standards, hygiene protocols, and company SOPs.
- Oversee daily logs, delivery records, dispatch sheets, route tracking data, and deviation reports.
Vendor Management:
- Work closely with transport providers, food suppliers, and logistics partners to enforce SLAs and resolve service issues swiftly.
- Evaluate vendor performance and recommend continuation, replacement, or escalation when standards are not met.
Cross-Functional Coordination:
- Maintain continuous coordination with Production, Procurement, HR/Admin to align on menus, schedules, manpower movement, and equipment readiness.
- Attend operations meetings and lead briefings with site teams on changes, challenges, and updates.
Reporting & Improvement:
- Submit regular reports to the Operations Head including daily dispatch summaries, site coverage, incident logs, fulfilment accuracy, and improvement initiatives.
- Conduct root cause analysis of service failures or client complaints and implement corrective measures with urgency and accountability.
Job Type: Full-time
Pay: From AED6,000.00 per month
Experience:
- Dispatch and Transport: 5 years (Required)
- UAE: 7 years (Required)
License/Certification:
- UAE Driving License (Required)
Location:
- Abu Dhabi (Required)
Application Deadline: 08/08/2025
Expected Start Date: 11/08/2025
