JOB SUMMARY
Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned trolley & tray and ensure room & floor clearance done properly. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.
SCOPE / BUSINESS CONTEXT
- A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.
- Number of Direct Reports – 03.
- Titles of Direct Reports – Team Leader / Restaurant Manager / Food & Beverage Manager.
CANDIDATE PROFILE
Experience:
- Minimum of 2-year experience of a similar position within a five star hotel
Skills and Knowledge
- Minimum lifting 20 lbs.
- Ability of verbally communicate effectively with guests and co-workers.
- Pushing, pulling, bending, stooping, upward reaching
- Exposure to cleaning chemicals
- Exposure to extreme temperatures
- Prolonged periods of standing and/or walking
- Leadership skills
- Training and motivating skills
- Systems (MS Office & Symphony)
Education or Certification
- High school diploma or GED; 4 years’ experience in the food and beverage, culinary, or related professional area.
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Open and close shift in accordance with Departmental checklist
- Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials
- Properly executive revenue and check control procedures on shift.
- Provide floor coverage during all meal periods.
- Complete scheduled inventories of supplies, food, and liquor to check stock and requisition necessary supplies.
- Inspect storage areas for organization, use of First in First out (FIFO), and cleanliness and rectify any deficiencies.
- Follow property key policies, including checking out and returning keys to appropriate departments.
- Attend and conduct meetings as required.
- Ensure all side work is done on a daily basis.
- Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
- Each associate expected to carry out, within their capabilities, all reasonable requests by management.
- To plan events of the day, organize functions and delegate task to waiters.
- To do the table plan & expo sheet for the shift & guest preferences.
- Summarizes the end of shift transactions including Guest Checks, Credit Cards, Cash Transactions, Giveaways, FB Comp, Inclusive Packages and Voids.
- Report to superiors any staff issues.
- Assist Team Leader duties & responsibilities during busy operations.
- Maintain a safe and sanitary work environment for all associates and guests.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
