Qualifications & Skills:
- Previous experience in hospitality, front desk, or receptionist role (holiday homes or hotels preferred).
- Proficiency in WinhMS software (training can be provided if needed).
- Strong communication skills in English (Arabic or other languages is a plus).
- Customer service-oriented, friendly, and professional demeanor.
- Ability to multitask, work under pressure, and handle guest concerns effectively.
- Basic knowledge of accounting/finance for handling guest payments.
- Proficiency in MS Office (Word, Excel, Outlook).
Work Conditions:
- Full-time position with flexible working hours, including weekends and holidays.
- Based at the Holiday Homes office/reception desk.
Key Responsibilities:
- Greet guests warmly upon arrival and assist with check-in and check-out procedures using WinhMS software.
- Manage guest reservations, cancellations, and modifications in the system.
- Handle phone calls, emails, and online inquiries in a professional and timely manner.
- Provide guests with information about the property, nearby attractions, and services.
- Coordinate with housekeeping and maintenance teams to ensure units are ready for guest arrivals.
- Process payments, issue receipts/invoices, and maintain accurate financial records in the system.
- Address guest complaints or concerns promptly and escalate issues when necessary.
- Ensure compliance with company policies, safety standards, and local regulations for holiday homes.
- Maintain a neat, organized, and welcoming reception/front desk area
Job Type: Full-time
Pay: AED2,000.00 per month
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