The Guest Service Agent is responsible for delivering exceptional customer service to guests from arrival to departure. The role ensures smooth check-in/check-out procedures, handles guest inquiries, and addresses any concerns promptly while maintaining a welcoming and professional atmosphere.
Key Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Handle reservations, room assignments, and guest requests efficiently and accurately.
- Provide information about hotel facilities, services, and local attractions.
- Respond promptly to guest complaints and ensure effective resolution to enhance guest satisfaction.
- Answer incoming calls and emails, manage bookings, and transfer calls as necessary.
- Maintain accurate records of guest information, payments, and billing.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Ensure compliance with hotel policies, safety, and security procedures.
- Promote hotel facilities and upsell rooms, amenities, and services when appropriate.
- Maintain a professional and welcoming front desk area at all times.
Qualifications & Skills
- Bachelor’s Degree / Diploma in Hospitality Management or related field preferred.
- Previous experience in front office, hospitality, or customer service is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and attention to detail.
- Proficient in MS Office and hotel property management systems (PMS).
- Ability to work in a fast-paced environment and handle multiple tasks.
- Fluency in English and Arabic
- Flexible to work shifts, weekends, and holidays.
Job Type: Full-time
Pay: Up to AED2,000.00 per month
Experience:
- Guest Service: 1 year (Required)
Language:
- Arabic (Required)
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