Job Summary:
As a Guest Service Agent, you will be the first point of contact for hotel guests. Your primary responsibility is to provide exceptional customer service, ensuring guests have a pleasant and seamless experience from check-in to check-out. You will handle inquiries, assist with reservations, address concerns, and coordinate with other departments to meet guests' needs.
Key Responsibilities:
- Guest Check-in/Check-out: Greet guests upon arrival, process check-ins, verify reservations, issue room keys, and provide information about hotel services and amenities.
- Reservation Management: Handle guest reservations, cancellations, and modifications, ensuring accurate and timely entry in the system.
- Customer Service: Address guest inquiries, concerns, and complaints in a professional and timely manner. Provide information about the hotel, local attractions, and services.
- Billing and Payments: Process guest payments, handle cash and card transactions, and ensure billing accuracy.
- Communication: Liaise with housekeeping, maintenance, and other departments to meet guest requests and resolve issues promptly.
- Problem Solving: Resolve guest complaints or issues effectively to ensure guest satisfaction.
- Record Keeping: Maintain accurate guest records, including personal information, payment details, and room preferences.
- Security and Safety: Monitor guest safety and report any suspicious activities or security concerns to management.
P R E F E R R A B L Y F E M A L E R U S S I A N SPEAKER
Job Type: Full-time
Pay: AED2,000.00 - AED2,300.00 per month
Language:
- Russian (Required)
Application Deadline: 15/08/2025
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