Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
As a Head Barista you will promote coffee consumption of the resort by storytelling, upselling, and by monitoring the beverage service.
All members of the Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market.
At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
Leadership and Team Management
- Lead and motivate a team of baristas to deliver outstanding customer service.
- Train new employees on barista skills, coffee preparation, and customer interaction.
- Schedule shifts and manage staffing levels to ensure efficient operations.
- Customer Service
- Provide a welcoming and friendly environment for customers.
- Address customer concerns and resolve any service issues promptly and professionally.
- Promote loyalty programs and special offers to enhance customer satisfaction and retention.
Inventory and Supply Management
- Oversee inventory levels and order supplies in a timely manner, maintaining adequate stock of coffee beans, milk, syrups, and other ingredients.
- Coordinate with suppliers to ensure timely deliveries and competitive pricing for all coffee-related products.
Operational Efficiency
- Maintain cleanliness and organization of the coffee bar, including equipment, serving area, and seating areas.
- Implement and enforce health and safety standards, including food safety protocols and cleanliness regulations.
Promotions and Marketing
- Collaborate with the management team to develop and implement marketing strategies to drive customer traffic and increase sales.
- Create innovative promotions and events to attract new customers and engage with the local community.
Qualifications
- High School diploma
- Previous experience in same position for at least 1 year.
- Luxury hotel experience is a must
- Passion for excellent service
- Excellent team player and great communication skills
- Ensure that all beverages are prepared to the highest standards, following recipes and quality guidelines.
- Monitor coffee bean freshness and maintain equipment for optimal coffee extraction.
- Implement quality control measures to consistently deliver premium coffee products.
Additional Information
Relocate to remote area