Informatics Technical Support Specialist

JOB DESCRIPTION:

Informatics Technical Support Specialist

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Reporting to the TM EMEA TST Manager, you will support defining & designing product requirements and hands-on deliver installation, complex configuration, integration, customer and internal training mainly focused on AlinIQ & Alinity portfolio, GLP & a3600 automation products, both on site and remotely, as well as supporting the tender preparation & submission process related to informatics

What You’ll Do

• Provide comprehensive support for entire informatics solution.
• Partner with Center of Excellence teams to optimize informatics solutions and offerings as well as quality of service.
• Support defining Network diagram & required components for given projects.
• Perform software-related installation and configuration processes.
• Deliver structured software application product training to the end user.
• Support post-sales informatics activities and provide expert knowledge.
• Teamwork approach to identify best solution and to be a reliable contributor to skillset improvement.
• Become a trusted advisor to customers
• Identify customer needs, propose solutions, manage and resolve complex problems
• Provide feature/ product enhancement input based on customer feedback
• Maintain and assume accountability for a culture of high customer service

Required Qualifications

• Bachelor’s or master’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines or
• 1-2 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
• Fluent English

Special Skills & Knowledge:

• Sound understanding of diagnostics laboratory workflows and related technologies
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
• Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
• Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet

Key Competencies:

• Strong verbal and written communication skills with excellent customer facing capabilities
• Attention to detail and a concern for quality; action oriented for solving problems
• Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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