Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
DirectorJob Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
Company Overview
PwC Overview:
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services
PwC Middle East Overview:
Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and be yond.
Corporate Culture & Working Environment:
Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table
As PwC staff, you will have the chance to collaborate across level , line of services, and global network . Not only in terms of work, get involved too in firm-wide events.
Line of Service and Overview:
Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems
Job Details
Job Summary:
What does this role aim to achieve in the firm/what impact does the role create
We are growing our Sales, Activation and Solutioning Function for Managed Services and are looking for a Deal Origination and Sales Director to support our go-to-market capability. The primary purpose of this role is to assist PwC Partners shape and sell managed services to our Technology Services clients .
Our Deal Origination and Sales Directors take the lead in driving a Managed Services sales strategy, from building relationships internally and with C-suite level clients to identifying opportunities for cross selling services.
You will work closely with our Solutions Lab and experienced Solution Architects, who will support the detailed design of a Managed Service solution (including cost modeling, deal shaping and bid management support).
We are looking for someone who can build relationships quickly with senior client and internal stakeholders, and who has experience of Managed Services sales across the Technology sector . You will need to be curious, have an analytical nature and a base of core business development, sales or account management experience across Managed Services or the T echnology industry.
Roles and Responsibilities:
Daily tasks and delivery expectation
Agree a sales strategy for the sector, and identify priority opportunities and clients.
Build relationships and develop new relationships with c-suite level clients and internal stakeholders
Originate sales opportunity and work with Solutions team and LoS to shape the proposition and the solutions for the clients
Work with the business to take new Managed Services solutions to market
Generating and developing opportunities through to closure of a sale
Leverage the support of the broader Managed Services Solutioning capability to build compelling go-to-market solutions
Have the ability to identify opportunities for cross selling across existing engagements and client portfolios
Expected Skills:
Specific learned abilities or technical skills
Experience in architecting and selling of managed services deals in the Technology sector.
Proven ability in origination of managed services opportunities
Strategic thinker who can work with key accounts across the Technology sector and identify opportunities to shape and sell managed services
Experience in the end to end pursuit process from deal identification through to closing sales
Highly collaborative and able to work across multi-disciplinary teams
Comfortable in dealing with and influencing senior stakeholders, including challenging when necessary
Proven experience of delivering commercial and business performance results at pace
Expected Competencies:
Values, behaviors & attitude
Strong communication skills and ability to build trusted relationships
Strong technology services domain knowledge to lead conversations and create thought leaderships
Executive level presence and influence
Good negotiation skills
Business and commercial acumen
Able to demonstrate agility between complex deals and simplification of messages
Required Language Skills:
Proficient in written and spoken English. Arabic is a plus
Minimum Education and Specific Qualification:
Outsourcing and/or large complex sales management and business development experience is essential.
Years of Experience:
1 5 + years of experience in outsourcing or managed services sales and solutioning , with at least 5 of those being in the Technology Services sector in the GCC region
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 32 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
