Our company:
Mahogany is a holiday home company established in December 2024. We operate under a subleasing model and currently manage 16 apartments. We are now looking to hire our second Operations Manager.
Key reponsibilities:
As an Operations Manager, you will oversee the entire guest journey: from handling booking enquiries and welcoming guests, to assisting them during their stay and managing check-outs while ensuring the property’s condition.
This is a 360° role with diverse responsibilities and strong autonomy. You will play a key part in delivering a smooth, high-quality experience for every guests.
More precisely, you will be responsible for the following:
- Responding to customer inquiries on booking platforms (Airbnb, Booking.com).
- Welcoming guests during check-in and ensuring a smooth arrival experience when necessary.
- Conducting inventory checks during check-in and check-out to ensure property readiness.
- Verifying that each property is clean, well-stocked, and prepared for new guests post-cleaning.
- Coordinating with our partners including maintenance or cleaning to address any issues as they arise.
- Maintaining accurate records of guests interactions and property conditions.
- Assisting in the implementation of operational procedures to enhance guest satisfaction.
Technical Qualifications:
- At least 3 years of experience in the hospitality or tourism industry.
- Fluency in English, both written and spoken; additional language skills are a plus.
- A valid driver’s license.
- Proficiency in Microsoft Office, particularly Excel, will be appreciated.
Personal Attributes:
We are looking for a candidate who is:
- Resourceful and proactive in problem-solving.
- An effective communicator with strong presentation skills.
- Detail-oriented and meticulous in their work.
- Passionate about providing excellent customer service and engaging with guests.
- Grounded and hands-on, with a willingness to work in the field.
- Patient, organized, and able to manage multiple tasks efficiently.
Benefits:
In return for your dedication and expertise, we offer:
- Comprehensive health insurance.
- Visa sponsorship.
- Car allowance.
- Annual leave in line with UAE labor laws, and a return flight ticket to your home
- country once a year
- Opportunities for professional development and career advancement.
Job Type: Full-time
Pay: From AED6,000.00 per month
Experience:
- Hospitality industry: 3 years (Preferred)
License/Certification:
- Driving license (Required)
Application Deadline: 30/08/2025
Expected Start Date: 01/09/2025