Sellers form the core of our Amazon marketplace business. In this business, we manage a thin line between managing Seller Experience and arresting defects and cost leakages. Getting this balance right is crucial to driving the marketplace flywheel faster and stronger. Amazon is looking for a leader to to ensure that policies, processes and operational excellence are met across fulfillment channels and MENA locales for everything related to reimbursements while maintaining very high bar for seller experience. The role will also be responsible for driving the reimbursement and reporting strategies. The ideal candidate should be strategic, highly analytical, customer-focused, team oriented, with outstanding communication skills with the ability to build strong relationships with key stakeholders. Key job responsibilities Perform data analysis and translate insights into concrete, actionable recommendations for operational, program, or process improvements Own reporting of metrics and root cause analysis to identify opportunities for improvement Develop and improve processes, policies and strategies to support the program’s vision Support for ongoing initiatives within the Credit Operations Team and other partner teams Ability to communicate across different functions and teams in order to build strong relationships with key stakeholders.
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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