Job Requisition ID: 171115
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role:
We are looking for a skilled and dynamic Reception Manager to join our Toyota Service Center team in Dubai. As a Reception Manager, you will be responsible for overseeing and leading a team of Service Advisors. You’ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception
What You Will Do:
- Guide the reception team in cultivating an exemplary 'Customer Centric' environment prioritizing exceptional customer satisfaction.
- Promote fundamental Customer Service Values.
- Ensure accurate transmission of customer and vehicle information.
- Guarantee that vehicles are 'Fixed Right the First Time' and delivered punctually as promised.
- Encourage maintenance of a clean, safe, and well-organized reception area.
- Uphold high standards of cleanliness and safety to create a welcoming atmosphere for customers.
- Comply with all departmental procedures and uphold company policies without exception.
- Monitor and report on the financial performance of employees responsible for selling labor hours and additional services
Required Skills to Be Successful:
- Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.
- Proven experience in managing day-to-day operations and overseeing a team.
- Strong leadership, organizational, and communication skills.
- Proficient in MS Office; knowledge of SAP is an added advantag
About the Team:
You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You’ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center
What Equips You for the Role:
- Degree in Mechanical Engineering or any technical automotive-related field.
- 2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.
- Strong problem-solving, leadership, and change management abilities.
- Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.
- Arabic-speaking is a valuable asset.
- Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.
- Experienced in managing daily operations and leading a team.
- MS Office proficiency and SAP knowledge is a plus.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
