ABOUT THE COMPANY
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The Retail Operations Manager I is responsible for developing and managing all aspects of retail operations and store performance across the region. He/she improves operational efficiency, streamlines processes, and enhances customer experiences both online and offline.
RESPONSIBILITIES
- Develop strategies and action plans to enhance and streamline internal store processes, including stock management and rotation, stock/floor replenishment, stock keeper productivity, shipment productivity, and warehouse optimization.
- Analyze, recommend, and plans stock loss targets for the brand within the Azadea region, focusing on inventory, store security, and cash procedures. Evaluate sales against hours and recommend actions to relevant parties.
- Ensure adherence to Health and Safety standards across all stores in the Azadea region.
- Develop and enhance store operations including RFID implementation, stockrooms, warehouses, and brand inventory processes across all countries. Develop area-specific operations to optimize store processes by zones and increase sales.
- Oversee shipment receiving and recommend actions to suppliers when necessary.
- Establish action plans to achieve the budget, including country sales, sales forecasts, country productivity, working hours, stock loss, and operational margin.
- Closely monitor the alignment with the budget in collaboration with local management teams, ensuring optimal presentation in terms of maintenance, tidiness, structure, lighting, etc. Manage and oversee all external warehouses and stockrooms across the region.
- Manage alongside the country management team all activities and procedures related to SINT orders (filtering and blocking), transfers, RFID, and iPod sales.
- Collaborate with the omni-channel team to enhance the online experience and ensure proper implementation and improvement of online resources, including e-ticket, iPod sales, exchange and refund processes, and VOC (Voice of the Customer).
- Keep abreast of technologies related to business objectives and industry specific trends.
- Monitor customer service performance across all countries and recommends actions to improve VOC (Voice of the Customer).
- Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
LANGUAGE & TECHNICAL SKILLS
Language Proficiency
- Fluent in English.
Technical Skills
- Proficiency in MS Office and shop/stock management tools.
Specific Expertise
- Proven record of cost control achievements and meeting budgets.
- High level of numeracy, written and verbal communication skills are essential.
EDUCATION
Bachelor's degree in a related field.
EXPERIENCE
General Experience
Seven to nine years of experience in Retail, or a similar role.
Managerial Experience
Four years of experience in a managerial role.
BEHAVIORAL COMPETENCIES
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.
Decision Quality
Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.
Optimizes Work Processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pursues, explores, and develops ways to ensure own work is as effective as possible within all relevant processes. Shares an analysis of process problems with stakeholders; discusses how to resolve the issue.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Drives Results
Consistently achieves results, even under tough circumstances. For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.
Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.
