Operations Coordinator

Majid al Futtaim Properties - Dubai

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
To provide support to Operations/Facility Management in-line with the recommendation of the Senior Manager, Operations and best working practices.

Role Details – Key Responsibilities and Accountabilities:

  • Maintain the highest standards of Operations, as directed by the Senior Manager, Operations
  • Assist in the provision of a total facilities management package for retained assets, Sales & Experience Centre and the Project office.
  • Provide support and maintain compliance with all Health and Safety regulations, statutory and legal requirements for all assets
  • Promptly escalate any incidents or accidents to the Senior Manager, Operations
  • Perform daily facility inspections to ensure planned maintenance is carried out and report on conditions affecting operations
  • Record, log and report on any property defects that is discovered whilst conducting daily duties
  • Manage the performance of service providers carrying out planned maintenance, reactive works and variable tasks
  • Ensure that planned soft services like pest control, cleaning, waste management and landscape maintenance are carried out as per approved planner.
  • Participate in First Aid activities if assigned
  • Participate in Fire Marshal activities if assigned
  • Participate in the projects and assets taking over process, DLP management and documents taking over.
  • Good knowledge in following areas:
  • Landscape maintenance and services
  • Swimming pools and water bodies maintenance, management and awareness of authorities’ regulations
  • HVAC systems operations and management knowledge
  • Awareness of all security systems and procedures
  • Awareness of all applicable regulations pertaining to this role
  • Events support and management
  • Preparation of properties snag and de-snag reports
  • Trouble shooting civil and MEP technical issues and provide recommendations
  • Monitoring service providers KPIs, SLAs and SOPs
  • Prepare daily, monthly and ad-hoc Operations reports
  • Prepare PowerPoint presentations
  • Review and understand equipment, assets and their methods of operation
  • Respond to emergencies based on the established protocol
  • Support any afterhours facility needs and as required
  • Attend training sessions and seminars if required
  • Perform any administrative and/or ad hoc tasks within the scope of Operations/Facility Management

Functional/Technical Competencies:

  • Good communication skills - Fluent in English
  • Good computer skills Microsoft office suite especially PowerPoint & Excel
  • Read and edit CAD drawings
  • Familiar with CAFM system or any other software related to FM services


Personal Characteristics and Required Background:

Minimum Academic Qualification:
  • Bachelor’s degree in Engineering / Mechanical is preferable
Minimum Years of Experience:
  • Minimum 5 years in Facility/Operations

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