Key Accountabilities:
- Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability.
- Provide excellent customer service as per company policy and procedures.
- Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
- Attend to customer needs; understand their requirements so that maximum number of enquiries is handled quickly.
- Logging calls (including time, date and caller details).
- Deal with 'drop in' customers as quickly and proficiently as possible and directing customers to the service advisers.
- Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.
Knowledge Skills and Experience:
• Graduate preferably in business management.
• 2-3 years of experience in Reception duties or Front desk, Automotive industry experience would be an added advantage
• Excellent communication skills.
• Proactive, hardworking, goal orientated and motivated approach.
• Fluency in English communication/Arabic Language is an added advantage.
• Good team player, experienced in a professional, high pressure, working environment.
• Excellent business relationship management skills.
• Must have positive, enthusiastic and friendly attitude
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).
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