Training Coordinator

Role description

The Training Coordinator supports the Trainer / Training Manager by planning, organizing, and overseeing the implementation of training programmes to ensure employees acquire the necessary skills and knowledge to perform their roles effectively.

Key duties

• Plan, organise, and support the execution of training programmes in close coordination with the Trainer / Training Manager.
• Manage communication and scheduling for key training initiatives, including CAT Course, Post-CAT sessions, and product-specific training, ensuring all relevant stakeholders are informed and aligned.
• Manage logistics and multimedia setup for training delivery, ensuring seamless session execution.
• Administer employee registrations for industry certifications (e.g. DHA, CII) and maintain up-to-date records of training participation and qualifications.
• Manage the Nexus learning management system (Coursewebs), ensuring accuracy and accessibility of all content.
• Update and administer the health insurance testing programme, including annual rollout of test content, question banks, and study materials; maintain PHIR CPD compliance records.
• Design engaging, interactive training sessions using software tools, AI platforms, and e-learning resources.
• Prepare and submit detailed weekly and monthly training activity reports to the Trainer/Training Manager
• Support regulatory compliance by managing the rollout of annual exams and declarations across UAE, Bahrain, Qatar, and Kuwait, ensuring deadlines are adhered to
• Assist in the development of internal training manuals and presentations.

Skills

• Advanced PowerPoint skills, with the ability to create professional, visually engaging training decks, interactive presentations, and multimedia content.
• Strong organisational and planning skills.
• Excellent communication skills, both verbal and written.

• Technical proficiency in learning management systems and virtual training platforms (e.g., Zoom, Microsoft Teams), along with strong command of Microsoft Office applications, i.e. Excel, and Word.
• Collaborative mindset, contributing proactively to the team’s delivery of training.

Qualifications

• Bachelor’s degree
• Experience in a training coordination, L&D, or administrative role would be an advantage
• Demonstrated experience in creating high-quality presentations in PowerPoint
• Prior exposure to insurance-related training or familiarity with certifications like DHA and CII would be advantageous