CRM Data Analyst - Carolina Herrera

Chalhoub Group - Dubai

Who we are

Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth, we are looking to develop a world class digital and e-commerce capability. Building on our strong data foundations, we are looking to create an agile and truly customer-centric organisation to deliver significant growth. We are looking for top talent to join us on this journey.

The role

At Chalhoub we use data to make a difference. As a CRM Data Analyst you will provide guidance and support to sales and marketing on capturing, reporting, analysing and utilising customer information.

What you'll be doing

  • Participating in developing functional requirements, testing, training and implementing applications.
  • Assisting in planning, developing, implementing, and supporting new or existing CRM functions.
  • Participating in reviewing, analyzing, and evaluating sales, marketing and administrative user needs.
  • Analyzing marketing data and generating reports on customer information, call patterns, and demographics.
  • Identifies and collects data sources using specific tools or techniques; inputs them into the organization's information system.
  • Provides data flow diagrams and documents the processes used in a company databases.
  • Assists and participates in data validation and cleaning to ensure the quality and integrity of data.
  • Analyzes and extracts key data and information to meet the organization's information system needs and requirements.

What you'll need to succeed

  • You are currently a data analyst with experience in CRM
  • You love using data creatively and pulling actionable together insights
  • You have experience with SFCC or other platforms
  • Experience with SQL, R, Python or similar
  • You have an ability to work autonomously and take initiative

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

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