Sales Manager (Consortia, Corporate & MICE) - The St. Regis Downtown Dubai

Position Summary:

The St. Regis Downtown Dubai is seeking a dynamic and results-oriented Sales Manager with proven expertise in the Consortia, Corporate, and MICE segments. This role is integral to driving business across key high-value segments while also providing leadership and strategic guidance to junior colleagues. The ideal candidate is a commercially driven professional with strong leadership skills, luxury mindset, and the ability to collaborate cross-functionally to ensure optimal revenue conversion.

Key Responsibilities:

Business Development & Account Management:

• Manage and grow a portfolio of top-producing corporate, consortia, and MICE accounts.
• Maximize revenue from luxury travel networks including Marriott STARS, Traveller Made, and AMEX FHR, while maintaining strong agency relationships.
• Strategically source and develop new business opportunities in the local, UK, Europe, and key feeder markets.
• Drive the RFP and contracting process for corporate accounts and travel management companies (TMCs) with the Director of Sales.
• Proactively identify potential MICE opportunities and generate leads in coordination with regional/global sales offices.

MICE Conversion & Collaboration:

• Work closely with the Events Booking Center (EBC) team to increase the lead conversion, ensure timely responses, and strongly support proposal follow-ups.
• Participate in joint site inspections and pre-conference planning meetings to ensure flawless execution.
• Monitor MICE pipeline and ensure alignment with group revenue targets and business mix in coordination with the Director of Sales.

Leadership & Team Development:

• Provide direction and mentorship to junior team members, supporting them to align with departmental goals.
• Lead by example through strategic client engagement, proactive planning, and high standards of execution.

Reporting & Strategy:

• Prepare and analyze sales reports and assists in forecasting, and pipeline reviews for strategic planning.
• Maintain accurate records of sales activities and client interactions in Opera S&C/Marriott CI/TY.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions and location needs.

• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.