Front of House/Receptionist

Essential Duties and Responsibilities

Front desk:

• Manage the effective operation of the front of house, including daily space operations
• Run the front desk, ensuring all members, prospective members and guests of members are greeted warmly and professionally
• Assist members and visitors with inquiries (phone calls, emails, online chat and walk-ins), deliveries, appointments and requests
• Provide members with all the necessary tools for a smooth member experience
• Respond and follow-up on inquiries about The company, making the appropriate escalations and connections within The company teams
• Capture leads from calls, chat and walk-ins and record them appropriately

Operations:

• Handle supply purchases and deliveries for the company including all consumables (pantry supplies, office supplies, etc.)
• Coordinate with service providers like cleaning, internet, security, maintenance, etc. as needed to ensure everything is in working order
• Conduct routine checks to ensure resources are all operational (printers, shared spaces, private meeting rooms, etc.) and space is always clean
• Maintain concern log to identify and resolve issues
• Provide technology support such as printer setup and account creation
• Receive, distribute and manage mail / courier shipments
• Handle tracking and maintenance of all physical assets (electronics and other resources)
• Schedule Training Room bookings for meet ups and events
• Handles the schedule of team members and ensures the space is properly manned and serviced at all times
• Manage petty cash and track spending

Community:

• Support requests of The company members timely and route the out-of-scope ones to relevant team members
• Support Operations Manager in managing logistics surrounding community events and other functions in the space including room set-up, AV requirements, food/refreshments

Required Skills/Expertise:

• Clear and structured communication with excellent English writing skills
• A natural people person
• You enjoy finding ways to do something better and faster.
• You are methodological and organized. You will need to priorities what activities have the most impact and optimize and minimize activities that do not. You will only achieve this if you are highly organized and can priorities.
• You have strong attention to detail
• Exceptional organizational skills with a knack for multitasking
• Extroversion, drive and enthusiasm with a serious ‘make it happen’ attitude
• Being a brand ambassador for The company and representing the business with a professional and positive attitude at all times
• Comfort with the Microsoft Office suite (especially Excel, Word, PowerPoint) and Google Apps (Drive, Sheets, Docs, Forms)