IP Regional Business Development Manager – Italian Speaking

Deutsche Post DHL (DPDHL) is the logistics provider of the world, with over 520,000 employees in more than 220 countries and territories. However, we don’t just move goods, we have a very clear purpose: Connecting People. Improving Lives. As an employer we provide challenges and opportunities for personal and professional development. We recognize the difference people bring to our business and together we share in the pride of building one of the world leaders in logistics and supply chain. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist, we offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Currently we are looking for IP Regional Business Development Manager – Italian Speaking to forge close working relationships with the customer base in order to act as the customer key interface within DGF Industrial Projects and act as their logistics consultant / relationship manager to maintain existing business and extract from the existing accounts enhancement business. If this sounds like something you would like to do, please read on. Your task will be:

• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Manages a defined portfolio of customers.
• Responsible for establishing customer profiles and customer needs.
• Maintain internal Global relationships with CSI and sector heads.
• Bring on new business.
• Help countries within the region grow business with existing portfolio.
• Regular discussion regarding plans and results to date. Call ratio to be met and managed.
• Regular discussion regarding plans and results to date. Call ratio to be met and managed.
• Work with internal departments to deliver customers’ needs and make sure service is provided smoothly.
• Responsible for business implementation, process mapping and drive for operation excellence to meet customer expectations.
• Act as an integration point for implementation for IP and O&E/ EPC customers within DGF at regional & country level.
• Manage projects implementation across MEA.
• Addressing issues arising from project implementation.
• Co-ordinate with in-country Project staff to provide operation support in planning, preparation, co-ordination and operational support to customers.
• Knowledge of customers regarding what they do and how and where they want to go.
• Business enhancement levels achieved through business growth and add on products and services available through DGF Industrial Projects.
• On-time delivery of customer requirements.
• Proactive communication and support of customer issues and requirements.
• Manage and monitor key milestone during deployment of project and business initiative.
• Review, recommend and implement supply chain solutions, processes and procedures for continuous improvements and cost reductions.
• Establish general guidelines and policies for provision of operations support services in O&E l EPC business.

Your profile should look like:

• 5 – 6 Years’ experience in project management.
• Being of Italian nationality is a must.
• Extensive Knowledge of the Ocean and Air Industry.
• Degree-level education or equivalent experience an advantage.
• Knowledge of customers regarding what they do and how and where they want to go.
• Business enhancement levels achieved through business growth and add on products and services available through DGF Industrial Projects.
• On-time delivery of customer requirements.
• Proactive communication and support of customer issues and requirements.
• Manage and monitor key milestone during deployment of project and business initiative.
• Review, recommend and implement supply chain solutions, processes and procedures for continuous improvements and cost reductions.
• Establish general guidelines and policies for provision of operations support services in O&E l EPC business.

We offer:

• International and strong brand support with clear processes
• Flexible working hours with possibility of occasionally working from home upon agreement
• Possible further career development supported global internal training plan
• International company environment

If this is something you would like to do, don’t hesitate and start your application.

GL76583 Dubai, Dubayy, United Arab Emirates Category Customer Services Posted Date 06/11/2021 Managers Full-time Permanent Global Forwarding, Freight DHL Logistics Middle East DWC-LLC Yes