Technical Account Manager

What You'll Do

• Architect with Impact: Work with central customer IT teams to align on a target architecture for CDF across their enterprise and ensure fit within their ecosystem.
• Collaborate Across Pre-Sales and Field Engineering: Partner with Field Engineering and Solution Architects during pre-sales to ensure technical continuity into deployment.
• TAMs provide customer context and future-state alignment to help accelerate early value realization and ensure a strong post-sale handover.
• Deploy with Confidence: Guide secure solution deployments (IAM, networking, data pipelines), ensuring alignment with Cognite best practices and supportable design.
• Drive Value Realization: Partner with Customer Success, Services Delivery, and Value Engineering to align architecture and use case roadmap with customer business goals.
• Support Scalable Adoption: Co-develop adoption programs, facilitate end-user feedback loops, and support Enablement in scaling best practices across accounts.
• Identify and Surface Expansion Opportunities: Act as a trusted advisor who understands the customer's evolving needs and business priorities. While not responsible for direct sales, TAMs play a critical role in identifying new use cases and scaling opportunities that Customer Business Executives (CBEs) can engage on commercially.
• Catalyze Expansion: Provide technical insight to Account Management and CBEs to accelerate and de-risk expansion and renewal opportunities.
• Activate Partners: Collaborate with Solution Partners and validate technical quality of partner-delivered solutions for your assigned accounts.
• Close the Feedback Loop: Be the voice of the customer to Product and Engineering; especially around product limitations, roadmap priorities, and repeatability.
• Champion Cognite Culture: Model curiosity, empathy, and speed in cross-functional collaboration to bring out the best in our teams and our customers.

Who You Are

• Bachelor’s or Master’s degree in Computer Science, Data Engineering, Information Systems, Technology or related field. Masters preferred.
• 5–12+ years of experience (TAM / Director level) in roles such as solution architect, data engineer, software developer, or enterprise architect.
• Deep technical understanding of enterprise integration patterns, cloud architecture, data platforms, identity management, and networking security.
• Hands-on experience with tools like Git, CI/CD pipelines, deployment automation, and DevOps workflows.
• Strong familiarity with industrial source systems, time-series data, OT/IT integration; especially in O&G, Manufacturing, or Power & Utilities, preferred.
• Demonstrated ability to engage and coach technical stakeholders across seniority levels with credibility and clarity.
• Experience facilitating technical workshops, co-design sessions, and escalation management with enterprise customers.
• Comfortable operating in matrixed, fast-moving SaaS environments where shared success and trust are key currencies.

Traits that will help you be successful:

• You are structured, detailed, and value operational excellence.
• You embrace a DevOps mindset and believe in scalable, supportable design.
• You take initiative and follow through on commitments.
• You believe in shared success and bring positive energy to collaboration.
• You are passionate about Cognite’s mission — and want to be part of a team that’s building something bold.
• You want to have fun while delivering world-class outcomes.