Cluster Sales Coordinator

RAFFLES - Dubai

HOTELS: RAFFLES DUBAI & SOFITEL DUBAI THE OBELISK

DEPARTMENT: SALES & MARKETING

JOB TITLE: CLUSTER SALES COORDINATOR

POSITION REPORTS TO: CLUSTER COMMERCIAL DIRECTOR

COMPANY DESCRIPTION

Ranked in the top 25 luxury hotels worldwide and number one in Dubai on TripAdvisor, Raffles Dubai is in a distinctive pyramid shape and offers 252 spacious rooms and suites starting from 70 sqm, boasting a balcony with stunning views of Dubai. Complemented by a 24-hour butler service, Raffles Spa, seven restaurants and bars, 11 meeting rooms and Raffles Ballroom.

Sofitel Dubai the Obelisk opening early spring 2020, has a striking Obelisk shape and will infuse Sofitel’s French essence with an artistic balance of modernism and ancient Egypt. Featuring 498 rooms and suites starting from 44 sqm and 97 serviced apartments, the property will offer five dining concepts, Sofitel Spa, an outdoor pool with private cabanas, 10 meeting venues and one ballroom.

KEY ROLES & RESPONSIBILITIES

  • Prepare all administration documents required by the Hotel Sales Team
  • Attend to Telephone and Email inquiries in a timely manner
  • Coordinate all Fam Trips and Site Inspections as required
  • Attend Monthly Sales Meetings
  • Attend to all Sales Department mail and maintain a correspondence database
  • Assist with direct mail campaigns
  • Statistical collation on behalf of state (weekly)
  • Maintain Filing systems (manual and electronic)
  • Maintenance and management of database
  • Assist with promotions where requested
  • Organize Trade Shows, functions and exhibitions where applicable and advised by Superiors and carry out travel arrangements
  • Assist with compilation of annual budgets, business plan and regular action plans
  • Assist with tender submissions
  • Stock control of collateral
  • Coordinate and maintain supply of corporate gifts and promotional items
  • Assist with the preparation of new products and services
  • Work in line with business needs
  • Is aware of the Credit Policy
  • Is fully aware of Raffles and Sofitel Standards
  • Performs related duties and special projects as assigned
  • To keep constant update on the Data Base of customers in liaise with Reservation / Revenue Manager & Director of Sales
  • To maintain an updated data system on the Sales & Marketing System (OPERA) of Ground Handlers, DMC’s, Conference Organizers, Incentive Houses & Venue finders

PERSONAL ATTRIBUTES

  • Good understanding of luxury market
  • Good understanding of all hotel departments
  • Knowledge of sales skills and revenue management
  • Must have strong interpersonal skills with attention to details
  • Strong written and verbal communication skills
  • Strategic thinking combined with the ability to move strategy to action
  • Problem solving skills
  • Self-motivated, creative and confident, with a highly energetic personality
  • Creative, independent and manages stress gracefully
  • Ability to meet deadlines consistently
  • Pro-active and taking initiative
  • Must be organized and ability to work and follow systems and procedures
  • Must be adaptable to change of strategy, ideas, systems etc.
  • Must be guest service oriented
  • Proficiency in organizational planning with the ability to multi-task

EXPERIENCE & QUALIFICATIONS

  • Minimum 2 years’ experience in a sales position
  • Degree/Diploma in Hotel Management / Business Administration
  • Strong knowledge of Opera Sales & Catering & Microsoft Office
  • Understands the local culture and have worked in the region
  • Fluency in English, written and spoken
  • Fluency in Arabic, written & spoken is an advantage
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