Project Manager

Omnix International - UAE

As the E-commerce & Digital Care – Project Manager, the position holder will support the senior manager
to transform and develop the organization’s digital channels to be customer’s first choice.

Responsibilities

  • Support Sr.Manager in the development and execution of strategic and tactical business
    plans with other members of the cross functional team supporting the eCommerce & e-Care
    strategy
  • Work closely with different stakeholders to drive business processes development and
    readiness for digital channels transformation.
  • Ensure consistency of e-commerce & e-care capabilities across digital channels
  • Deep understanding of user-centered design, usability, information design, interaction
    design, goal-oriented design and visual design
  • Profound knowledge of Web & Ecommerce analytics Tools and generate reports
  • Ensuring Operational Efficiency of the digital channels
  • Focal point of contact for complaint management & resolution
  • Preparation of User Stories
  • Closely working with the Digital Design Studio to deliver the desired digital user experience
  • Consult with creative and technical teams
  • Work closely with cross-functional team, including business and product development to create a the desired digital experience
  • Balances business strategy, branding issues with user needs and technology
  • Understand customer needs and translate them to consistent digital customer experience
  • Perform User Testing to ensure implementation is as per the business requirements.

Required Skills & Qualifications:

  • Bachelor’s Degree in Business, Marketing or related discipline or 4
    years equivalent professional experience
  • 3+ years in online, B2C eCommerce environment
    Strong understanding of the job functions and possesses the knowledge and skills required to perform the requirements.
  • Strong customer service orientation drives a culture of customer appreciation and service excellence within the department, throughout the Company, and externally
  • Excellent user stories, business flows & presentation preparation skills


Job Features Job Category Digital Transformation
Apply
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]